Terms & Conditions

These Terms and Conditions apply when you use our website or purchase products from Polly's Paper Garden.

By placing an order, you agree to these terms.

About Us

Polly's Paper Garden is a UK-based stationery and journalling business.

Website: pollyspapergarden.co.uk
Email: [email protected]

Products

We make every effort to describe and photograph our products accurately.

However, Polly's Paper Garden specialises in mystery and curated stationery selections. The exact contents of Flower Scoops will therefore vary.

Images are illustrative unless a product listing specifically states that the pictured item is the exact item being purchased.

Colours may also appear slightly different depending upon screens and devices.

Flower Scoops

The flowers used during the scooping process correspond to categories or products within our current collection.

Stock changes regularly and consequently no particular product, design or colour is guaranteed unless explicitly stated.

Preferences

Customers may provide colour preferences or other simple requests when ordering.

We'll do our best to accommodate these, but requests cannot be guaranteed unless we have expressly agreed otherwise.

Prices

All prices are displayed in pounds sterling (£).

The price shown at checkout is the price payable for your order, together with any applicable delivery charges.

We reserve the right to change our prices at any time. Changes will not affect orders that have already been accepted.

Orders

Once you place an order, you should receive confirmation electronically.

Acceptance of an order is subject to payment being successfully processed and the products being available.

If we are unable to fulfil an order, we'll contact you and arrange an appropriate refund.

Delivery

Standard UK delivery is free on orders over £10. Delivery charges applicable to smaller orders will be displayed before checkout.

We aim to dispatch orders within the timeframe stated on our website.

UK online retailers must normally deliver goods within 30 days unless a different timeframe has been agreed with the customer.

Cancellations and Returns

Your rights to cancel and return eligible online purchases are set out in our Returns, Exchanges & Cancellations Policy.

Nothing in these Terms and Conditions affects your statutory consumer rights.

Intellectual Property

The Polly's Paper Garden name, original branding, graphics, photographs, written content and other original materials appearing on this website belong to Polly's Paper Garden or are used with appropriate permission.

They must not be reproduced or used for commercial purposes without permission.

Website Availability

We aim to keep our website accurate and available but cannot guarantee uninterrupted access.

We may amend products, prices, descriptions, availability and website content where necessary.

Governing Law

These Terms and Conditions are governed by the applicable laws of England and Wales.